TERMS & CONDITIONS

Last updated: 14 September 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Grass Roots Wellness website, including the purchase of products through our online store.

This website and online store are operated by PT Akar Rumput Asia, trading as Grass Roots Wellness (“Grass Roots Wellness”, “we”, “us” or “our”).

Company: PT Akar Rumput Asia
NIB: 2105250030364
Location: Tabanan, Bali, Indonesia
Email: info@shopsgrassroots.com
Telephone / WhatsApp: +62 822 6684 0251

By accessing our website or purchasing a product from us, you agree to these Terms.

1. OUR PRODUCTS

Grass Roots Wellness sells wellness, supplement and related products.

Product descriptions, ingredients, directions for use, warnings and regulatory information are provided on individual product pages and/or product packaging.

Where a product is registered, notified, licensed or otherwise authorised by an Indonesian regulatory authority, the applicable registration or permit information may be displayed on the relevant product page or packaging.

We aim to ensure that product descriptions, images, prices and other information displayed on our website are accurate. However, packaging, appearance or other non-material product details may occasionally change.

2. HEALTH INFORMATION

Information provided on this website is for general informational purposes only and is not intended to constitute medical advice, diagnosis or treatment.

Our products are not intended to replace professional medical advice or treatment.

You should follow the directions and warnings provided with each product. If you are pregnant, breastfeeding, taking medication, have an existing medical condition or have concerns about whether a product is appropriate for you, you should consult an appropriately qualified healthcare professional before use.

Individual results may vary.

3. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide during checkout is accurate and complete.

We reserve the right to refuse or cancel an order where reasonably necessary, including where we suspect fraud, misuse, an obvious pricing error or a breach of these Terms.

4. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

An order is accepted once we confirm the order and/or begin processing it for fulfilment.

We may cancel or refuse an order if a product is unavailable, there is an obvious pricing or product-information error, payment cannot be verified, delivery is not reasonably possible, or we reasonably suspect fraudulent or unlawful activity.

If we cancel an order after payment has been successfully received, we will arrange a refund of the applicable amount.

5. PRICES AND PAYMENT

Prices displayed on our Indonesian online store are generally shown in Indonesian Rupiah (IDR), unless otherwise indicated.

The final amount payable, including any applicable shipping charges, will be displayed during checkout before you confirm your purchase.

Available payment methods are displayed at checkout and may change from time to time.

You agree to provide current, complete and accurate billing and payment information when making a purchase.

6. SHIPPING AND DELIVERY

Orders are delivered in accordance with our Shipping Policy, which forms part of these Terms.

Delivery times displayed on our website are estimates unless expressly stated otherwise. Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays or disruptions to transportation.

Customers are responsible for providing complete and accurate delivery information.

Please review our Shipping Policy for further information about delivery areas, estimated delivery times, shipping charges and other applicable conditions.

7. RETURNS, REFUNDS AND DAMAGED PRODUCTS

Returns, refunds, replacements and cancellations are handled in accordance with our Refund & Returns Policy, which forms part of these Terms.

Because many of our products are consumable health and wellness products, certain products may not be eligible for return once opened or where their seal, packaging or product integrity has been compromised, except where otherwise required by applicable law.

If you receive an incorrect, damaged or defective product, please contact us promptly at info@shopsgrassroots.com with your order details and supporting photographs where appropriate.

Nothing in these Terms excludes or limits any rights you may have under applicable Indonesian consumer protection law.

8. PRODUCT AVAILABILITY

All products are subject to availability.

We may change, discontinue or limit quantities of products at any time.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer an alternative, replacement, store credit or refund.

9. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, bundles and special pricing may be subject to additional conditions displayed at the time of the promotion.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other promotions.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.

10. WEBSITE CONTENT

The information on our website is provided in good faith.

We may update product information, pricing, availability, website content and these Terms from time to time.

We reserve the right to correct typographical errors, inaccuracies or omissions.

Where an obvious pricing or product-information error affects an order, we may contact you before fulfilling the order to confirm how you wish to proceed.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including our branding, text, graphics, product photographs, designs, logos and other materials, is owned by or licensed to PT Akar Rumput Asia and is protected by applicable intellectual property laws.

You may use the website for your personal, non-commercial use.

You may not reproduce, distribute, modify, commercially exploit or otherwise use our protected content without our prior written permission, except where permitted by law.

12. ACCEPTABLE USE

You must not use our website:

• for unlawful or fraudulent purposes;
• to interfere with the operation or security of the website;
• to introduce viruses, malicious code or other harmful technology;
• to attempt unauthorised access to our systems or other users' information;
• to infringe the rights of another person or entity; or
• in any manner prohibited by applicable law.

We may restrict access to our website where reasonably necessary to protect our business, customers or systems.

13. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, delivery providers, social media platforms and other technology providers.

Your use of a third-party service may also be subject to that provider's own terms and privacy practices.

We are not responsible for independent third-party websites or services that we do not control, except to the extent required by applicable law.

14. PRIVACY

We collect, use and protect personal information in accordance with our Privacy Policy and applicable Indonesian law.

By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy, including where reasonably necessary to process payments, fulfil orders, provide customer support and operate our online store.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PT Akar Rumput Asia will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude, restrict or modify any liability or consumer right that cannot legally be excluded, restricted or modified under Indonesian law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of the website, violation of these Terms or infringement of another person's rights.

This provision does not limit any rights or protections available to consumers under applicable law.

17. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, website, products, services or legal obligations.

The latest version will be published on this website with an updated revision date.

Your continued use of the website following an update will be subject to the Terms then in effect, to the extent permitted by applicable law.

18. GOVERNING LAW

These Terms and your use of the Grass Roots Wellness website are governed by the laws of the Republic of Indonesia.

Any dispute arising from these Terms or use of our website will be handled in accordance with applicable Indonesian law and through the competent courts or dispute-resolution mechanisms in Indonesia, without limiting any mandatory consumer rights available under applicable law.

19. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. CONTACT US

If you have questions about these Terms, an order or our products, please contact:

PT Akar Rumput Asia
Trading as Grass Roots Wellness
NIB: 2105250030364
Tabanan, Bali, Indonesia
Email: info@shopsgrassroots.com
Telephone / WhatsApp: +62 822 6684 0251