Shipping policy

SHIPPING POLICY

Last Updated: August 2026

This Shipping Policy applies to purchases made from www.shopgrassroots.com, operated by PT Akar Rumput Asia, trading as Grass Roots Wellness.

Legal Business Name: PT Akar Rumput Asia
Trading Name: Grass Roots Wellness
NIB: 2105250030364
Email: info@shopgrassroots.com
Phone: +62 822 6684 0251

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Orders placed on weekends, public holidays or outside normal operating hours may be processed on the next available business day.

During promotions, launches or other periods of high order volume, processing may take longer than usual.

2. Shipping Within Indonesia

We ship to available destinations throughout Indonesia using third-party courier and delivery services.

Available shipping methods and applicable shipping charges will be displayed at checkout where available.

Delivery times depend on the customer's location, selected delivery service and courier operations.

3. Bali Delivery

Orders within Bali may be delivered using local courier or delivery services where available.

Available delivery options and charges will be displayed or communicated at the time of ordering.

4. Delivery Times

Any delivery timeframe provided by Grass Roots Wellness is an estimate rather than a guarantee unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, traffic, incorrect delivery information and other operational disruptions.

5. Delivery Information

Customers are responsible for providing a complete and accurate:

  • recipient name;

  • phone number;

  • delivery address; and

  • any delivery instructions reasonably required to complete the delivery.

Please check this information carefully before completing your order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply to resend the order.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information and delivery estimates provided by a courier are controlled by the relevant courier and may change during transit.

7. Failed or Refused Delivery

If a delivery is refused, repeatedly unsuccessful or returned to us because of incorrect customer information, we will contact you regarding the available options.

Additional shipping charges may apply if you request that the order be sent again.

8. Damaged or Missing Orders

If your order arrives damaged, contains incorrect products or appears to be missing items, please contact us as soon as reasonably possible at info@shopgrassroots.com.

Please include:

  • your order number;

  • a description of the issue; and

  • photographs of the package and products where relevant.

We will review the issue and arrange an appropriate solution where the order has been damaged, incorrectly fulfilled or otherwise affected during fulfilment or delivery.

9. International Shipping

International shipping may be available to selected destinations.

Availability, shipping charges, import requirements and delivery options may vary by destination.

Customers are responsible for any applicable customs duties, import taxes or other destination-country charges unless expressly stated otherwise at checkout.

Customers are also responsible for ensuring that products ordered can legally be imported into their destination country.

10. Contact Us

For questions regarding shipping or an existing order, please contact:

PT Akar Rumput Asia
Trading as Grass Roots Wellness

NIB: 2105250030364

Email: info@shopgrassroots.com
Phone: +62 822 6684 0251